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Employees first, customers second: turning conventional management upside down

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English
Description
One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state; creating a culture of trust by pushing the envelope of transparency in communication and information sharing; inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone; unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
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ISBN:
9781422139066
9781422159323
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Grouping Information

Grouped Work ID06c916e5-b39e-021d-0839-159cc2085dcf
Grouping Titleemployees first customers second turning conventional management upside down
Grouping Authorvineet nayar
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2021-06-01 11:06:12AM
Last Indexed2021-08-03 05:18:44AM
Novelist Primary ISBN9781422159323

Solr Details

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author_displayNayar, Vineet
available_at_aimslibraryAims Community College - Greeley
detailed_location_aimslibraryAims Greeley Circulation
display_descriptionOne small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state; creating a culture of trust by pushing the envelope of transparency in communication and information sharing; inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone; unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
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hoopla:MWT12439352Online Hoopla CollectionOnline HooplaeBookeBook1falsetrueHooplahttps://www.hoopladigital.com/title/12439352?utm_source=MARCAvailable Online
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owning_library_aimslibraryAims Community College
owning_location_aimslibraryAims Community College - Greeley
primary_isbn9781422139066
publishDate2010
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical DescriptionAbridged
ils:.b6410560xBookBooksEnglishHarvard Business Press, [2010]viii, 198 pages ; 22 cm
hoopla:MWT12439352eBookeBookEnglishHarvard Business Review Press, 2010.1 online resource
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subject_facetCase studies
Corporate culture
Customer relations
Electronic books
HCL Technologies -- Management -- Case studies
Management -- Employee participation
Organizational change
title_displayEmployees first, customers second : turning conventional management upside down
title_fullEmployees first, customers second : turning conventional management upside down / Vineet Nayar
Employees first, customers second : turning conventional management upside down [electronic resource] / Vineet Nayar
title_shortEmployees first, customers second
title_subturning conventional management upside down
topic_facetCorporate culture
Customer relations
Electronic books
Employee participation
Management
Organizational change