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Employees First, Customers Second
(eBook)

Book Cover
Average Rating
Contributors:
Published:
[United States] : Harvard Business Review Press, 2010.
Format:
eBook
ISBN:
9781422159323, 1422159329
Content Description:
1 online resource (208 pages)
Status:
Description

One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea-putting employees first and customers second-sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar-HCLT's celebrated CEO-recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: - Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state - Creating a culture of trust by pushing the envelope of transparency in communication and information sharing - Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone - Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.

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Language:
English

Notes

Restrictions on Access
Instant title available through hoopla.
Description
One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea-putting employees first and customers second-sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar-HCLT's celebrated CEO-recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: - Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state - Creating a culture of trust by pushing the envelope of transparency in communication and information sharing - Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone - Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
System Details
Mode of access: World Wide Web.
Citations
APA Citation (style guide)

Nayar, V. (2010). Employees First, Customers Second. [United States], Harvard Business Review Press.

Chicago / Turabian - Author Date Citation (style guide)

Nayar, Vineet. 2010. Employees First, Customers Second. [United States], Harvard Business Review Press.

Chicago / Turabian - Humanities Citation (style guide)

Nayar, Vineet, Employees First, Customers Second. [United States], Harvard Business Review Press, 2010.

MLA Citation (style guide)

Nayar, Vineet. Employees First, Customers Second. [United States], Harvard Business Review Press, 2010.

Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Grouped Work ID:
d457f505-3bc7-05b7-5f41-e7735273f6ce
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Record Information

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