Employees First, Customers Second
Description
One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea-putting employees first and customers second-sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar-HCLT's celebrated CEO-recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: - Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state - Creating a culture of trust by pushing the envelope of transparency in communication and information sharing - Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone - Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
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ISBN:
9781422159323
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Grouping Information
Grouped Work ID | d457f505-3bc7-05b7-5f41-e7735273f6ce |
---|---|
Grouping Title | employees first customers second |
Grouping Author | vineet nayar |
Grouping Category | book |
Grouping Language | English (eng) |
Last Grouping Update | 2024-01-04 16:00:02PM |
Last Indexed | 2024-04-29 03:41:55AM |
Solr Fields
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author
Nayar, Vineet
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hoopla digital
author_display
Nayar, Vineet
display_description
One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea-putting employees first and customers second-sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar-HCLT's celebrated CEO-recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: - Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state - Creating a culture of trust by pushing the envelope of transparency in communication and information sharing - Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone - Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
format_aimslibrary
eBook
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eBook
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d457f505-3bc7-05b7-5f41-e7735273f6ce
isbn
9781422159323
last_indexed
2024-04-29T09:41:55.228Z
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Non Fiction
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Non Fiction
local_time_since_added_aimslibrary
Year
primary_isbn
9781422159323
publishDate
2010
publisher
Harvard Business Review Press
recordtype
grouped_work
subject_facet
Electronic books
title_display
Employees First, Customers Second
title_full
Employees First, Customers Second [electronic resource] / Vineet Nayar
title_short
Employees First, Customers Second
topic_facet
Electronic books
Solr Details Tables
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record_details
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hoopla:MWT12439352 | eBook | eBook | English | Harvard Business Review Press | 2010 | 1 online resource (208 pages) |
scoping_details_aimslibrary
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